Shipping Policy

Last updated: August 3, 2025

At Vivid, we partner with Bdroppy and Trendsi—a trusted fashion fulfillment network—to deliver premium clothing and accessories straight to your door.

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🌍 Where We Ship

We currently ship to most countries worldwide, including:

• Australia & New Zealand

• United States & Canada

• Europe & United Kingdom

• Asia & the Middle East

If your country isn’t available at checkout, please email us at vividau@gmail.com and we’ll do our best to assist.

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⏳ Processing Time

• Orders are processed within 1–3 business days.

• All items are shipped directly from Bdroppy’s European warehouses.

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📦 Estimated Delivery Times

Please note: Estimated delivery times do not include processing. Delays may occur due to customs, holidays, or local courier services.

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🚚 Shipping Costs

• Shipping costs are calculated at checkout based on destination and order weight.

• We occasionally offer free shipping promotions—watch for these during checkout or on our homepage.

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🔍 Tracking Your Order

Once your order is shipped, you’ll receive a tracking number via email. You can follow your package through the courier’s website using the link provided.

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🛃 Customs & Import Fees

• International orders may be subject to customs duties, taxes, or local VAT.

• These charges are not included in your order total and are the responsibility of the customer.

• Vivid is not responsible for customs delays or fees.

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❗ Delayed or Missing Orders

If your order hasn’t arrived within 20 business days of shipping, or your tracking appears stuck, contact us at vividau@gmail.com. We’re here to help resolve any issues.

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📩 Questions?

Email us at vividau@gmail.com for any questions or concerns about shipping, delivery, or your order.

You can also visit us at www.vividau.com.au for updates and FAQs.